GUIDANCE FOR UKRAINIAN REFUGEES OFFERING PEER SUPPORT

Welcome to our learning platform dedicated to empowering Ukrainian refugees who mentor or provide peer support to fellow Ukrainians in Latvia, Estonia, and Finland.


In February 2022, the full-scale invasion of Ukraine by Russia triggered a significant displacement of people seeking safety and stability. The European Union responded swiftly by activating the Temporary Protection Directive, granting immediate protection and rights to those fleeing the conflict. This directive has allowed thousands of Ukrainians to find refuge and rebuild their lives in other countries.


This project aims to harness the strength of the Ukrainian community by providing resources, training, and a supportive network for mentors and peer support providers to other refugees, helping each other navigate the challenges and opportunities in our new homes.


Переглянути цю сторінку українською мовою: nastavnik.diakonija.lv

What Role Do You Play in Supporting Refugees?

We acknowledge the role of trained professionals such as social workers, psychologists, and individuals with extensive mentoring experience who provide structured and expert support to refugees.

Also, we often see situations where people, whether locals or Ukrainian refugees themselves, step into supportive roles without formal training. It could happen during activities like leading a group food masterclass, weaving camouflage nets for the Ukrainian army, chatting at a food pantry, or simply sharing tea at a local cultural night. These are moments where deep, emotionally demanding conversations emerge, or where someone discovers a refugee's specific needs and begins helping them.

Sometimes, new opportunities arise, ideas emerge, and projects begin—whether it’s launching a community initiative, setting up informal activities like language clubs or creative workshops, starting a weekly peer support group, or establishing a full-fledged mentoring scheme. 

In many cases, these are beautiful examples of mutual support, where people lift each other up and offer meaningful help. 

Background and Purpose of This Learning Resource

The partner organisations behind this project—Diaconia foundations in Estonia, Latvia, and Finland—have extensive experience working with Ukrainian refugees. Through this work, we’ve identified a strong need for training that better prepares individuals to support fellow refugees. Many Ukrainian refugees have stepped up as employees, volunteers, and community leaders within our organisations.

In shaping this educational material, we brought together both Ukrainian experts by experience and local social work professionals. This collaboration ensured that the content reflects not only the lived experiences of Ukrainian refugees but also the professional insights needed to address complex challenges. 

It is important that both the teams behind community initiatives and the participants receive the support they need. Our learning resource is designed to assist those who wish to support Ukrainian refugees, whether through formal mentoring roles or informal peer support. By offering practical insights and tools, this resource aims to enhance the effectiveness of both new and ongoing support efforts. 

Mentoring and Peer Support

In our communities, we highly value authenticity and precision in the roles we undertake. As you navigate this resource, it's crucial to note that calling oneself a "mentor" sometimes comes with a specific set of expectations and responsibilities.

Mentorship in various contexts

In business settings, mentors are often regarded as seasoned professionals who offer guidance and insights to help mentees navigate their career paths and overcome challenges. Unlike in NGOs or other projects where specific qualifications may be required, in the business world, mentors are typically seen as experienced individuals capable of imparting not only technical skills but also valuable industry knowledge and strategic thinking. Formal qualifications are often not a prerequisite for becoming a mentor, yet it's important to recognize that the expectations and perceptions of mentors may vary between countries and projects.

Distinguishing mentoring as a process and a role

It's essential to distinguish between mentoring as a process and a mentor as a role. Mentoring as a process involves the act of guiding and supporting someone else's development, regardless of whether one holds the formal title of "mentor." On the other hand, a mentor assumes the role of a trusted advisor, drawing upon their expertise and experiences to provide meaningful guidance to their mentee. In some cases, individuals may undergo specific training or certification to become qualified mentors, further emphasizing the distinction between mentoring as a process and a formal role.

What is the difference between mentors and those who provide peer support?

Peer support providers and mentors provide guidance, assistance, and encouragement, but there are key differences between the two in terms of their relationships, expertise, and goals. Here's a detailed breakdown of the differences between a mentor and a peer support provider.

Nature of the relationship

Expertise and knowledge

Formal vs. informal

Purpose and goals

Hierarchy

Setting and context

In summary, while both mentors and peer support providers offer valuable guidance and assistance, the nature of their relationships, the level of expertise, and the goals they focus on distinguish the two roles. Mentorship tends to be more structured and hierarchical, whereas peer support is informal and characterized by shared experiences and mutual understanding.

Applicability of training material

This training material serves a dual purpose: it provides insights and guidelines for individuals in various situations, while also serving as a resource for organizations seeking to train mentors within their specific contexts. Whether you're looking to enhance your mentoring skills on a personal level or seeking to establish mentorship programs within an organization, the principles outlined in this material can be tailored to suit various needs and objectives.

Also, this training material isn't solely intended for those interested in actively taking on mentoring or peer support roles. It offers insights and guidance that can benefit anyone, regardless of their inclination to directly engage in these supportive roles.

It's important to emphasize that the distinction between mentor and peer is simply an approach intended to help individuals recognize where they can best contribute to supporting others. This differentiation isn't about assigning labels or qualifications but rather about understanding how one's skills and experiences can be utilized effectively.

The intention behind delineating between these roles is to prevent misinterpretation, particularly when it comes to the term "mentor." In some contexts, individuals may perceive a mentor as a qualified professional with specific credentials or expertise. By encouraging individuals to assess their own skills and experiences, we aim to ensure that they avoid assuming the mentor label if it might imply a level of expertise or qualification they don't possess.

A key principle is aligning your role with your genuine experiences, expertise, and willingness to guide others. If, after exploring this material, you find that the mentor role doesn't resonate with your profile, that's completely acceptable. Embracing honesty about your qualifications, knowledge, skills, strengths, and preferences contributes to a more effective and supportive community.

Remember, providing peer support is equally valuable, and each role plays a unique part in our collective effort. 

We recognize that these roles share common goals yet carry distinct nuances. Throughout this training material, you'll notice that certain aspects are applicable across all roles, encouraging a flexible approach in our collective support network.

The terms "mentor" and "peer" might be used interchangeably at times. As you explore this information, keep in mind that the skills and insights you gain are valuable across all roles. We encourage you to refer back to this resource regularly, ensuring that you align your strengths and preferences with the role that feels most authentic to you.

Does this learning resource have an expiry date?

We have aimed to compile information on this website that is designed to have no expiry date, understanding that details such as numbers, rules, and regulations related to refugees, as well as hyperlinks, can frequently change. While we have included some specific details and selected the most reliable links, we encourage you to conduct your own local research. It’s not essential to have all the answers immediately; instead, focus on building connections with community groups or contact persons who can assist you with any specific situations that arise with your mentees. 

LATVIA needs assessment.pdf

Needs Assessment: Latvia

As of December 2023.

ESTONIA needs assessment.pdf

Needs Assessment: Estonia

As of December 2023.

Design update FINLAND needs assessment.pdf

Needs Assessment: Finland

As of December 2023.

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About the Project

The project "Training modules for peer support to refugees from Ukraine" was funded by Nordplus Adult 2023.

Project duration: 05/2023 - 11/2024.

The focus of this collaboration was on development of online learning experiences for local Ukrainians who are willing to support other Ukrainian refugees as they look for suitable education and work opportunities, and a sense of security and stability in their new home. 

A professional profile of a mentor, a core curriculum, five e-modules for supervised or independent learning, and supporting material, including videos, questionnaires, and checklists, were developed and are now published online in English and in Ukrainian to equip new mentors for the job. 

There was a strong emphasis on the needs assessment phase prior to the development of any material, by inviting relevant stakeholders and, most importantly, our experts by experience to have a say about the content and form of the e-learning. 

This was the first collaboration project between the Diaconia organisations, which will lay a solid foundation for future cooperation, given the similar challenges, goals, and educational activities of all partners, and the importance of sharing the best and most promising practices.  

Project coordinator: Diaconia Centre of the Evangelical Lutheran Church of Latvia.

Project partners: Helsinki Deaconess Foundation (Finland) and Foundation for Diaconia and Social Work of the Estonian Evangelical Lutheran Church.

The Diaconia Centre (DC) in Latvia, the coordinating partner, is a foundation focusing on charity work and social services. It employs around 100 people in 11 locations. 15 employees are Ukrainian refugees. The DC is engaged in adult non-formal education through its support centres, which offer various courses and educational activities for adults facing life challenges and limited opportunities. The organisation also participates in international projects aimed at developing course materials and delivering training for international groups. It offers training in Latvia for social workers, educators, and volunteers involved in charitable work.

The Nordplus project team in the DC includes local representatives from the central DC hub, working on multiple adult education projects, and members of the Ukrainian refugee team, who serve as project managers at the DC central hub and as educators in various DC support centres. Among these is "Avots", a new support centre for Ukrainian refugees that opened in June 2024. "Avots" is an initiative led by Ukrainian refugees for Ukrainian refugees. At "Avots," we now offer a range of activities for Ukrainian refugees, including group work with a psychologist, creative master classes, collective legal consultations with a lawyer, conversational Latvian classes, and a film club.

The Deaconess Foundation (HDL) is a 155-year-old social enterprise in Finland, committed to promoting human dignity by providing social and health services for people in need, and by organising activities at both national and international levels. HDL employs 2,700 people across 180 professional roles and operates 150 offices in 14 wellfare service counties. The team of HDL Vamos unit in Oulu are our partners in this Nordplus project.

Vamos is an HDL service that supports 16–29-year-olds who are outside of work and education. It prevents social exclusion and helps young people engage with society, education, and employment. Each participant is assigned a staff member responsible for understanding their situation and identifying their individual needs. Vamos offers intensive individual and group coaching, integrated with other services. The program is voluntary, free of charge, and centred on the needs and wishes of the participants. 

With 11 units nationwide, Vamos uses methods such as sensitive encounters, resource- and solution-oriented approaches, narrative dialogue, motivational conversation, psychoeducation, creativity, and functionality. These approaches are highly relevant to adult education, particularly for mentors and peer support providers working with refugees who often face similar challenges.

The Estonian Foundation for Diaconia and Social Work (EFDSW) engages in developing and providing social and community services and activities; supporting and guiding NGO members and congregations in community work; promoting pastoral care and counselling; enhancing services for people with special needs; supporting crime prevention and social rehabilitation; caring for disadvantaged groups; and organising diaconate and social work.

The EFDSW team, around 75 specialists, work primarily in Tallinn and Tartu, and their services include family therapy, couples support, crisis management, psychological support, violence and crime prevention programmes, creative therapies, grief and life crisis support, addiction counselling, supervision, and psychotherapy, and a variety of trainings and courses in these and other fields. The Estonian Diaconia has also coordinated responses to the influx of Ukrainian refugees, and continues to support and empower Ukrainians in the country. For example, in Harju county a Ukrainian refugee, member of the Nordplus project team, now leads workshops for Ukrainian refugee mothers and their children. Various cultural integration events, such as the celebration of each other’s festivities and other workshops, are organised by diaconal workers and Ukrainian refuges in Estonia.